TJ has won the Feefo Platinum Trusted Service Award for the third year running. This award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo gives Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years, which TJ has. To receive a Gold Trusted Service award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2020 and 31st December 2021.
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
TJ Managing Director John Gosling said: “We’re thrilled to receive this award from Feefo. It means a lot because it’s based on feedback from our customers and, ultimately, keeping them happy is why we come to work each day. The award also recognises just how hard our staff have worked in really difficult circumstances. We’re fully committed to the highest quality of service, so it’s vital for us to listen, understand and respond to all our customers.”
Congratulating TJ, Kim Burgess, Head of Customer Success at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience. I’m so impressed by how our customers have overcome the challenges of the past two years. A particular congratulations to our Platinum Trusted Service winners. It’s an extremely tough challenge. I can’t wait to see what our customers achieve next year in 2022.”
Feefo is a leading global customer reviews and insights platform on a mission to empower its clients to fully understand how their customers experience their product or service. The Feefo suite of software, combined with its technical solutions expertise, enables its clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment. With 96% of customers relying on reviews to purchase, Feefo also creates trust between consumers and businesses by adopting a unique approach to only collect verified reviews from real people.
“Everything was easy right from ordering the skip online through to the skip being collected. This was the second time we’ve ordered from them and I won’t go anywhere else. I would always recommend this company to friends and family.”
“From start to finish the TJ Waste people impressed. Ordering a skip was easy, customer service was extremely helpful and both the drop off and pick up drivers couldn’t have been more professional.”
“I found TJ’s website very informative, which made it easy to decide which size to go for. I booked online which was quick and easy too and I was pleased to discover that the date I wanted was available. On delivery day, the driver was polite, friendly and helpful and the drop-off was quick and seamless. I received regular emails and texts to keep me informed throughout the hire period which was great. Excellent all-round service!”
“The skip was delivered right on time and placed exactly where we wanted it. It was picked up right on time the same day and the driver’s gear was clean and he was very pleasant to talk to and answered a couple of questions we had and he was obviously knowledgeable about rules and regs. I would most definitely recommend TJ skip hire to anyone and give them 10 out of 10.”
“Got a quote and booked the skip online. The driver that dropped it off put it exactly where I needed it and where it wouldn’t get in the way. Collected without any hassle two days later, job done. When I was getting quotes I found TJ Waste to be quite a bit cheaper than other local firms for what I wanted. Would definitely use them again.”
Find out more about the range of services that TJ offers including skip hire, aggregate supply and haulage.
